Contact Us
Have a feature request, found a bug, or just want to say hi? We read every message.
Get in Touch
The best way to reach us is via email. We don't use contact forms because we prefer direct human-to-human conversation.
Primary Email
luckmatters199@gmail.comBusiness Information
Business Name: ROAS Tools Digital Solutions
Registration: Private Entity (India)
Operated From: Mumbai, Maharashtra, India
Website: roas-calculator-two.vercel.app
Established: 2024
Response Time
We are a small team (of one!), so please allow 24-48 hours for a response. We typically reply on weekends too.
What can we help with?
- 1Bug Reports: If a calculation looks wrong, let us know immediately.
- 2Feature Requests: Have an idea for a new calculator or improvement? We love user suggestions.
- 3Partnerships: Interested in sponsoring the tool or collaboration? We are open to offers.
- 4Media Inquiries: Press and journalists welcome. We can provide expert quotes on digital marketing metrics.
Frequently Asked Questions
Q: Do you offer phone support?
We currently only provide email support. This allows us to keep the service 100% free while maintaining quality responses. Most queries are answered within 24 hours.
Q: Can I request a custom calculator for my business?
Yes! If your request aligns with our mission (helping marketers and business owners), we may build it for free. For custom enterprise solutions with specific branding or integrations, we offer paid consulting. Email us for details.
Q: I found a bug. How do I report it?
Email us at luckmatters199@gmail.com with:
- Which tool you were using (ROAS Calculator, Currency Converter, etc.)
- What you expected to happen
- What actually happened
- Screenshots if possible
Q: Do you store my data or calculations?
No. All calculations happen client-side in your browser. We never send your numbers, currency amounts, or financial data to our servers. Your privacy is guaranteed by design.
Q: Can I use your tools for commercial purposes?
Absolutely! Marketing agencies, consultants, and businesses use our tools daily with clients. The only restriction: you cannot rebrand our tools as your own product or embed them in a competing website without permission.
Q: How do you make money if everything is free?
We display ethical, non-intrusive ads via Google AdSense. This model allows us to provide free tools while covering server costs. We will never charge for core features.
Support Categories
Technical Issues
Calculator not working? PDF export failed? Images won't compress?
Expected Response: Within 12 hours
Feature Suggestions
Want a new tool or feature? Tell us what you'd find useful and why.
Expected Response: Within 48 hours
Business Partnerships
Sponsorship opportunities, affiliate partnerships, or API access inquiries.
Expected Response: Within 3-5 business days
Other Ways to Connect
Submit Feedback (Anonymous)
Prefer not to send an email? We're working on a feedback form. For now, email is the best method.
Social Media (Coming Soon)
We're planning to launch Twitter/X and LinkedIn profiles in Q2 2026 for product updates and tips. Follow our blog for announcements.
Educational Content
Looking for tutorials on ROAS, ad optimization, or marketing metrics? Check out the comprehensive guides on each tool page.
Communication Guidelines
To ensure we can help you efficiently, please follow these guidelines when contacting us:
✓ Do This
- • Be specific about which tool you're using
- • Include screenshots or error messages
- • Mention your browser (Chrome, Safari, Firefox)
- • Describe steps to reproduce the issue
- • Be patient—we're a small team!
✗ Avoid This
- • Sending multiple emails about the same issue
- • Using all caps or aggressive language
- • Asking for paid consultation via free support
- • Requesting features already planned in the roadmap
- • Spam or promotional content
Support Hours & Response Times
Standard Support
Monday - Friday: 9 AM - 6 PM IST (India Standard Time)
Saturday: 10 AM - 4 PM IST
Sunday: Closed (Emergency bugs only)
Emergency Support
For critical bugs affecting all users (site down, data loss), we monitor emails 24/7 and will respond within 2 hours.
Mark email subject with [URGENT] for priority handling.